Help & Support
How can we help?
Reach our team or find answers to common questions below.
Call Us
888.410.1340
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Email Us
info@macroscopic.net
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Frequently Asked Questions
How do I get remote support?
Visit our Contact page to download the TeamViewer Quick Support client. Once installed, we'll provide a session ID to connect securely to your Mac or PC.
What Apple devices do you support?
We support the full Apple ecosystem — Mac, iPhone, iPad, Vision Pro, Apple TV, and Apple Watch — across all current and recent generations.
Do you offer on-site support?
Yes. We provide on-site consulting and support services. Contact us to schedule a visit.
What is the Macroscopic Monitoring Agent?
Our monitoring agent runs silently on your Mac and alerts our team to hardware issues, software problems, and security events before they impact your business.
How do I enroll a new device with MDM?
With MDM-based zero-touch enrollment, new Apple devices can be configured automatically right out of the box. Contact us to set up or expand your MDM deployment.
What are your support hours?
We offer standard business-hours support as well as extended and after-hours coverage depending on your service agreement. Reach out to discuss the right plan for your organization.